Get help or contact Support

Möbi chat support

Need more help with using Möbius as a student? The friendly support chatbot Möbi is available 24/7 and happy to help!

Click here to ask Möbi your questions at any time!

Access Help

You can access the Online Help from within Möbius anytime by clicking Help.

File a feature request

Have a good idea for a new feature in Möbius?

Please email DigitalEd's Support Team!

File a bug

Think you found a bug in Möbius?

Please email DigitalEd's Support Team!

Contact Support

Reach out to DigitalEd's Support Team:

Click here to get immediate help from Möbi! If your problem isn't suitably resolved, Möbi will ask for your name, email address and school or university to escalate your issue with DigitalEd's Support Team.

IMPORTANT: Planning on sending an email to DigitalEd's Support Team? Please make sure to include all of the following information in your email message so that your issue can be resolved faster:

All of the following identifying information:
- Your email or user login
- Your student ID
All of the following information about your organization:
- The name of your organization (Example — the name of your school or the name of your textbook)
- The name of the class you're enrolled in
All of the following technical details:
- The URL that you're using to access Möbius
- The physical location of where you're accessing Möbius from (Example — university campus, public library, etc.)
- The operating system that you're using to access Möbius (Example — Windows, MacOS, Linux)
- The browser that you're using to access Möbius (Example — Chrome, Firefox, Safari)
- Whether you access Möbius directly or through an LMS (Example — Blackboard®, Brightspace®, Canvas™, Moodle™, etc.)

support@digitaled.com

You can speak with a Customer Support representative, available Monday to Friday, 3 AM to 5 PM ET (8:00 to 22:00 UTC).

US & Canada: 1.833.450.2211

DigitalEd

180 Northfield Drive West, Unit 4

Waterloo, Ontario, Canada N2L 0C7