Forgot my password

If you've forgotten your Möbius password, you can reset it at anytime.

You must have a valid email address associated with your Möbius account in order to be able to change your password.
Be sure that the email address that you're using to reset your password is the email address that's associated with your Möbius account.
Ensure that you're using the correct Möbius URL (given to you by your organization or instructor) to reset your password.
You'll need to know your user login or email that's associated with your account in order to log in after resetting your password.
If your Möbius activities are accessed through a Learning Management System (Example — Blackboard®, Brightspace®, Canvas™, Moodle™, etc.), you aren't required to know a Möbius password (check out the Log in through your Learning Management System section of the Log in topic).
If your organization uses single sign-on (SSO), you'll need to use those same credentials (contact your organization's Möbius administrator if you can't remember those credentials).

To reset your forgotten password:

Click Forgot your password? on the Möbius login screen that's specific to your organization.
Enter the email address that's connected to your Möbius account.
TIP: No longer have access to the email address that's connected to your Möbius account? Contact your instructor or organization's Möbius administrator.
Click Submit.
Check your inbox; an automated Password Reset Information email has been sent containing a link to reset your password.
TIP: Be sure to check your spam folder for the Password Reset Information email.
Follow the email link provided to define your new custom password.
TIP: Your new case-sensitive password should:
- Be at least five characters long
- Include both upper case and lower case letters
- Contain at least one special character (Example — 1-9, !, *, _, etc)
- NOT include a word in the dictionary
- NOT include accented characters (Example — ö, é, etc)
Re-enter your password for confirmation.
Click Submit.
Your new password has been updated. Click Log in to return to the main login screen to access Möbius using your new password.